FAQ’S

Do I need an International License?

Like all countries around the world, a valid road licence is required. We accept a current and valid driver’s license from your home country with the proper class or endorsement permitting you to ride the motorcycle, or equivalent of the motorcycle, you are renting.

In Bali (Indonesia) all foreigners/tourists are required to have an international license on them while driving or riding any type of motorised vehicle at all times. This may be obtained at your original country of residence, you may also get an issued licence from the Police here in Bali.

Can I take the bike/scooter to other parts of Indonesia, like Java, Lombok, Nusa Penida or Lembongan?

NO, this is not allowed under any circumstance. All MUTE Garage Bali’s equipment must stay on the island of Bali.

Do you deliver at the airport?

No, due to so many flights and the constant delays at the airport, we do not offer this service at this time.

Can I add additional riders to my rental?

One additional rider is permitted at no additional cost. In your agreement you will have to nominate the primary and secondary riders if required. The minimum age for an additional driver is 18 and a valid motorcycle license is required. Keep in mind that if an incident occurs and any of the riders are not legally valid then your insurance cover may become null and void.

Does MUTE provide an orientation of my rental bike/scooter if it is a model I do not ride at home?

Once you complete your quick rental check-in at any of our locations one of our team members will provide a comprehensive orientation of your rental bike/scooter. The orientation will include a thorough damage and safety inspection, as well as detailed instruction on features, engine starting and cut-off procedures, location of braking, turn signals, locking procedures, location and storage of the bikes registration, and much more. Be sure to ask as many questions as you need to feel 100% comfortable and confident with your bike/scooter before you start your journey.

Can customers drop off their bikes after hours?

NO, we encourage our customers to return their rental bikes during business hours (within the time frame that was originally agreed) so we can close out your reservation and avoid any additional charges that may occur if your motorcycle returned after the agreed drop-off time. We provide a 1.5 hour grace period without prior notice of your return.

What are your hours of operation?

MUTE Garage Bali’s standard hours of operation are;
Mon to Saturday = 9am to 6pm
Sunday = 10am to 5pm

Are customers welcomed as walk-ins?

All locations are open to walk-ins during their respective business hours.

Does MUTE have rain suits available ?

Yes, MUTE can provide you with a Rain Wear / Poncho which can be purchased as an upgrade at checkout of your rental reservation. We offer a great range of upgradable items for you to choose either online or instore.

Is there a secure place for me to store my luggage?

The only storage compartment on a scooter is under the seat where the helmet lives and on certain scooter models a ‘glove department’ to store a phone can be found. You may however upgrade with a luggage bag called a ‘tail bag’ that also converts to a backpack. This may be found at the checkout of your rental reservation

Are children able to ride as passengers, and if so, what is available for rent to accommodate them?

Yes, there are however no seat belts available on any motorcycle model. If a passenger is under 18, a parent or guardian must be with them at all times as well as wearing a helmet at all times. MUTE can provide up to 2 helmets per bike/scooter upon asking one of our staff.

What happens if I get a flat tire?

In the event of this rare occurrence, your safety comes first. Please ensure your bike/scooter is parked safely on the shoulder of the road if you are not able to stop in a more secure area. Then step back away from traffic as much as possible as you wait for assistance. MUTE offers 24/7 roadside assistance for Honda scooters only and as detailed in our rental agreement terms and conditions. Alternatively, there are hundreds of motorcycle mechanic shops known as ‘Bengkels’ that offer this repair or replacement service at a very minimal cost.

Can I leave the bike or other rented item(s) with my hotel/villa reception?

We understand that your holiday time is precious, and we understand that in certain situations you are not able to meet us at the return date/time of your rented item(s).

If you are to leave the rented item(s) at your accommodation, then you must first contact us. Once we are aware with your circumstance we suggest leaving the motorcycle keys, helmets, hired items with the hotel, resort or villa reception, and notify us of the person you have organised this with. We strongly recommend you take a full set of pictures of the condition of the rented item(s) and send them to us or keep them handy for proof of the condition of the bike/scooter if there is an issue upon us picking the items up. Once we conduct our condition report we can eliminate any wrong doing on your behalf if this circumstance arises and complete the rental return and final invoice for you.

What does your insurance cover?

Please refer to the Terms and Conditions for a detailed explanation regarding your different Insurance policies and what they all mean. People have many different personal requirements, that’s why we at MUTE have developed some great choices for you.

How are rental rates calculated?

Rental rates are based on 24-hour increments. If you pick up the bike at 10:00 a.m. it is due back by 10:00 am the next day or upon the agreed time given. We do give a 1 ½ hour grace period for slight delays but please be considerate and let us know as soon as possible. MUTE offers rate discounts starting for rentals of 7 days & 30 days or more.

Do you offer discounts for longer than 1 or 2-day hire?

Yes, we offer discounts based on weekly and monthly hire. Our booking software online automatically calculates discounts depending on your length of hire and a quotation can be sought online at our website www.mutegaragebali.com.

Can I pay in Indonesian Rupiah?

Yes, we accept cash payments in Indonesian Rupiah, we use local banks currency conversion on that day. Payments are preferred to be made by credit/debit card and bank/ATM transfer and online through one of our safe and encrypted payment gateways.

Can I pay with cash?

Yes, we accept cash in store only along with your security deposit depending on the insurance cover you have chosen.

Credit card deposit refunds

Please note that it can take up to 10 days to reflect on your credit card statement.

You will receive the funds from a refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works so we have no say in the time frames given.)

Is it safe to pay by credit card?

Yes, this is the safest method of payment, we use only secure encrypted methods of financial transactions through trusted payment gateways.

For each transaction you do with us you will receive an automatic receipt by e-mail.

Which $ are your prices quoted in?

We quote in United State Dollar and charging in Indonesian Rupiah. You can use the currency conversion for different currency.

Can I change my dates after I booked?

Yes, pending stock availability, a change of dates can be made without any charges. Please notify us as soon as possible as to alleviate any disappointments.

Cancellation Policy?

According to our terms and conditions this is not allowed, if however, you cancel your pre-booked hire 7 days prior to commencing your hire we will refund your booking less an administration fee of $5 USD.

What does the roadside assist mean?

If you encounter a flat or punctured tyre you may have this replaced or repaired at any authorised manufacturers dealership (Yamaha / Honda). General repairs are not expensive, you must inform us immediately if this has occurred. If you use the Honda 24/7 roadside assist service, please notify us immediately. Honda’s roadside assist phone number is 0361 438 008 (HONDA SCOOTERS ONLY)

What is your fuel policy?

All MUTE bikes/scooters are delivered with a full tank at the start of your rental and should be returned with a full tank of fuel. If your motorcycle is returned with less than a full tank of fuel, you will incur a refueling charge as outlined in our rental agreement terms and conditions. There is however a pre-paid fuel upgrade that can be purchased that allows you to return the bike without filling the fuel tank. See our website and or accessories page for further details.

Which type of petrol should I use in the motorbike and where should I buy it?

Please note that the correct fuel type must be used, this is called ‘Pertamax’ and as outlined in your agreement. There is a label stating this on the fuel cap of all bikes/scooters. This type of fuel is supplied at Pertamina fuel stations or small mobile vendors throughout the entire Island.