MUTE GARAGE BALI: TERMS & CONDITIONS

RESERVATIONS & PAYMENTS

  • To rent a bike from P.T. Mute Urban Transportasi (aka MUTE Garage Bali, or MUTE) you will need a valid Driver’s License from your country or place of residence; you must also have an International license to drive a vehicle in Indonesia. We will also need a passport copy at the time of pick up or delivery of a bike.  We do not ever hold your passport or other ID for security.
  • The minimum age to rent a bike or scooter from MUTE Garage Bali  is 18 years of age.
  • MUTE accepts all major credit cards such as MasterCard and Visa for payments on our website or in store. You may also pay in cash (major currencies only) at our store.
  • We are one of the very few companies in Bali that do not authorise a charge on your debit/credit card to be held against theft or damage.
  • Your signature on the rental agreement page constitutes authority for MUTE to charge the final total charges to your account and your specific card-issuing organisation.
  • MUTE requires 100% of the rental fee at the time of booking; the price at booking is confirmed and will not be subject to change.
  • Our website prices are outlined in several currencies but are finally billed in IDR (Indonesia Rupiah). All exchange rates are at the discretion of intermediary financial institutions (local banks, credit card companies and your bank).
  • Rental rates are calculated on a 24-hour basis.  Specific times can be chosen for pick-up or delivery to your accommodation if prior arrangement is made.
  • Refunds are given if notified to us by email or phone 48 hours prior to your booking date. MUTE will keep a 30% fee for administration purposes, though in the event of a cancellation, your booking can be used for alternative dates or transferred to another person, if the specific model is available on the new booking date. If you inform MUTE of a cancellation with less than 48 hours, we will consider the circumstances and discuss a refund.
  • Bikes/scooters must be returned at the specified time in the booking agreement.  If there is a need to change the return time, it is normally possible after contacting MUTE by phone.  Late returns will result in extra charges at daily rates.
  • Rentals can normally be extended with sufficient advance notice. Requests can be made by phone or e-mail. Extending a rental period will only be possible if the bike or replacement model is available.
  • Occasionally due to unforeseen circumstances the booked bike/scooter model will not be available. In this case, we will offer you a similar model or offer a full refund if you are not satisfied.
  • MUTE Bali is not liable for failure to perform our obligations in the rental agreement if caused by issues beyond reasonable control including but not limited to Acts of God, volcanic eruptions, power failure, fire, flood, epidemic disease, war, riots and terrorism.
  • MUTE Garage Bali is not liable for any illegal conduct or actions by the renter(s) against the laws of the Republic of Indonesia.

PICK UP, DELIVERIES & RETURNS

  • MUTE  takes pride in its range of new to very new bikes/scooters and accessories. We ensure that all equipment leaving our store is in excellent working order. Each item is inspected before and after each rental.  Our staff are all very experienced motorcycle riders so we understand and practice regular and safe maintenance.
  • MUTE will ask you to present the credit card used for the online booking and your passport for verification purposes at the time of the pick up or hand-over of the bike/scooter. Your driver’s license will also be checked.
  • MUTE offers pre-arrival delivery to your accommodation, with sufficient advance notice. In this case, we will require you to later submit a copy of the your passport to our office or hotel. Delivery & pick-up documentation will be left with your resort, hotel or villa management.
  • If you have arranged in advance to leave the  bike/scooter at the accommodation for pick-up after the rental period, we will require that you take 5 photographs of the bike: (front side, left side, right side, back of the bike and the fuel indicator) so we may assess the condition of the bike/scooter. Keys and accessories must be left with with the Receptionist / Duty manager of the accommodation and MUTE informed of the name of the hotel staff that has accepted the items.
  • Under no circumstance are clients permitted to leave the bike and accessories at the airport or any other areas that lack supervision.  The risk of theft is much higher. Additional fees will be applied if this occurs.
  • Delivery service is only offered in specific areas and this service and the address must be confirmed with us shortly before arrival. Please add your intended location in the notes section of our online booking system.

RIDER CONDITIONS

  • Wearing helmets in Indonesia is mandatory . The law on helmets is enforced vigorously by the Indonesian authorities.  Riding any distance without a helmet could result in a substantial fine, the cost of which is sometimes determined “on the spot” by the police. You may end up with an empty wallet or purse.
  • MUTE bikes/scooters/accessories cannot be taken off the island of Bali.
  • MUTE  bikes/scooters are rented out strictly for on road use only. Bikes/scooters are not to be used for off road unless it is an off-road model.
  • Bikes should not be ridden on the beach, however tempting it may be. Beach riding is considered culturally offensive, is illegal in Indonesia and strict penalties apply. Fines and restitutions will be the responsibility of the rider.
  • Thefts are rare but all bikes/scooters have a compartment for helmet storage. Negligent loss by not using the storage could incur a replacement fee.
  • Fuel costs are the renter’s responsibility. All bikes/scooters are supplied with a full tank of fuel and should be returned with the same. If the tank is not full upon return, MUTE will charge a fee of USD5.00 to refill the bike/scooter, plus the fuel cost.
  • All bikes/scooters are delivered with registration (STNK) and tax papers. These documents are important legal documents required by the Indonesian government and are to be kept with the bike at all times. They are often requested for inspection at roadblocks by the Police. Lost documents will require an additional charge to the rider (USD 50) as they must be replaced before the bike can be used again.
  • Riders must use Pertamax fuel in all bikes. All Indonesian fuel stations carry Pertamax fuel. The top of the fuel cap will indicate the right fuel.
  • Riders must park bikes/scooters in designated bike areas or those indicated by parking staff.
  • If a tire is flat or punctured it can be replaced or repaired at any dealership of the bike. General repairs are not expensive and for certain bikes (Honda) there is a 24/7 roadside assist service. Honda’s roadside assist phone number is 0361 438 008 or +62361 438 008 (HONDA SCOOTERS ONLY)
  • This rental agreement does not include excessive wear or damage, or battery replacement due to leaving the ignition or headlights on.

SAFETY & RIDER RESPONSIBILITY

  • While fairly rare, bike/scooter thefts occur in Bali. To make sure the bike insurance is valid, all bikes must be locked when not in use. All motorcycles are provided with a steering lock for this purpose. MUTE staff will give a demonstration during the orientation.
  • It is important to know that in Indonesia, if you are a foreigner and involved in an incident, you maybe be considered at fault regardless of circumstances.  Please ride safely at all times err on the side of caution. Our staff will discuss “defensive riding” in the Orientation.
  • If in the event that you become aware of a fault or if the motorcycle becomes unroadworthy for any reason you must notify MUTE Garage Bali staff immediately on the contact numbers/email detailed in your agreement or our website. We will then organise a replacement bike for you at our earliest convenience within MUTE’s working hours (Fri to Sat 9 am to 6 pm & Sun 10 am to 5 pm).
  • In the unfortunate case of an accident or incident please notify MUTE staff immediately on the numbers given in the agreement or website. Please do not defer to the next day. We will attend to this incident and will help or advise you with a police report if required.
  • If any of MUTE Garage Bali’s products are stolen or damaged (bike, scooter, helmet, accessories) please contact us immediately within working hours.
  • In the event of an accident, the renter is usually liable for all repairs and/or replacement. A cash payment or a deposit for the full value of damage or value of the motorcycle will be taken from the authorized credit card and held by MUTE until repair estimates are received or Mute purchases a replacement motorcycle. Repair costs are scheduled within this document (see below).
  • Please note if the rental client / driver was negligent, under the influence alcohol or drugs, under aged, not in possession of a valid driving license or is not the nominated driver(s), the rental contract is immediately terminated and all repairs, replacement or associated costs will be the client’s responsibility. Clients will be notified by email or phone of cost of repairs.
  • MUTE is not liable to refund any losses caused by travel related problems including but not limited to cancelled or delayed flights, late arrivals etc. In this instance, you may take up these types of issues with your own travel agent or insurer. If you are aware of any delays to your holiday/bike rental, please notify us at your earliest convenience so as we can make arrangements and ensure availability of a specific scooter model.
  • PT MUTE URBAN TRANSPORTASI is not liable for any damage, loss, injury, and death sustained by the rental clients riding the motorbikes or to their pillion riders and any other persons or third party that is involved in any type of accident.
  • PT MUTE URBAN TRANSPORTASI, at any time, reserves the right to take possession of our motorcycle for any breach of this agreement and any undue care, misuse or neglect to the motorcycle.

THE LEGAL STUFF

  • Each client will receive an orientation and introduction to the motorcycle or scooter. The orientation will cover all aspects of safe motorcycle operation, the client’s maintenance responsibilities, local and state laws.
  • If you have not ridden a bike/scooter before, we will spend extra time to provide guidance. Please allow additional time at our office for this.
  • We reserve the right to cancel (and fully refund)  bookings if our staff judge that a rider’s skill level is insufficient to safely navigate the roads in Bali. We understand if this happens you  may be disappointed but inexperienced riders do have serious accidents and  die on Bali’s roads and we would rather not be putting you in that position.

RIDER ORIENTATION

  • Each client will receive an orientation and introduction to the motorcycle or scooter. The orientation will cover all aspects of safe motorcycle operation, the client’s maintenance responsibilities, local and state laws.
  • If you have not ridden a bike/scooter before, we will spend extra time to provide guidance. Please allow additional time at our office for this.
  • We reserve the right to cancel (and fully refund)  bookings if our staff judge that a rider’s skill level is insufficient to safely navigate the roads in Bali. We understand if this happens you  may be disappointed but inexperienced riders do have serious accidents and  die on Bali’s roads and we would rather not be putting you in that position.

MOTORCYCLE ACCIDENT INSURANCE (OPTIONAL)

ACCESSORIES

If you have added accessories to your hire and any of them area stolen, lost or damaged, then you will be charged at new retail value on your credit card, plus an additional handling fee of $5.

Retail values for our accessories are noted in the table below:

Pre-paid fuel charge upgrade: If you choose this option you don’t have to worry about returning the bike/scooter with a full tank of fuel. This option helps you in the case of either forgetting to refuel your bike or if you find yourself in a rush and run out of time prior to returning the bike.

All prices stated on the www.mutegaragebali.com website are denoted in IDR and charged as such. We do not accept other forms of currencies in store only using a daily conversion rate by the Indonesian banking system.

SCOOTER REPAIR SCHEDULE
Incident TypeAdmin FeeCost
General manufacturers serviceIDR 50,000.00
Scooter repairsIDR 50,000.00 Cost + 10%
Scooter repairs - Days off-the-roadIDR 50,000.00Cost + 10% + off road hire rate
Scooter paint works - Days off-the-roadIDR 50,000.00Cost + 10% + off road hire rate
Scooter complete repair / service / wash packageIDR 50,000.00Cost + 10%
   
Scooter Washing / DetailingIDR 50,000.00
Scooter Pick-up & Delivery from client’s residenceIDR 50,000.00
Scooter accident pick-up service - Work hoursIDR 50,000.00
Scooter accident pick-up service - After Hours (6pm)IDR 500,000.00+ Cost of truck transportation
   
Scooter registration papers (STNK) ($100.00)IDR 1,400,000
Scooter helmet replacement (USD35.00)IDR 450,000
Surf board rack replacement (USD150.00)IDR 2,100,000
Medical Kit replacement (USD10.95)IDR 150,000
Rear travel bag replacement (USD50.00)IDR 700,000
Phone holder replacement (USD15.00)IDR 200,000
Key replacement (USD5.00)IDR 70,000
USB Phone ChargerIDR 50,000

Note: Where necessary, all repair costs will be quoted by the scooter manufacturer (Honda / Yamaha etc.)
Quotations will be obtained from the manufacturer for time frames needed for repairs.
Time frames for the scooter being off-the-road will be charged at the daily hire rates.
Example: 2-day repair (off-the-road) for a Honda Scoopy will be charged at 2 days daily hire rate for a Scoopy + repairs.